RETURN POLICY
KRAVELIST.COM only accept returns relating to authenticity matters.
Items should be returned unused and with all KRAVELIST.COM and designer tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Please email customerservice@kravelist.com if any of your purchases have been delivered without KRAVELIST.COM packaging.
HANDBAGS & ACCESSORIES
All handbags and accessories should be return new and unused. Straps, hardware, dust bag should be included with your return and remain in the same shape as it was sent out.
SHOES
All shoes should be tried on a carpeted surface before wear.
LINGERIE & SWIMWEAR
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to you.
TECHNOLOGY
Technology products should be returned in the original packaging.
FAULTY GOODS
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
COLORS
We have made every effort to display as accurately as possible the colors of the items that appear on KRAVELIST.COM. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
REPEATED RETURNS
We do monitor the number of returns made by customers, and continuous returns will be flagged and potentially refused at our sole discretion or termination of our service to you.
SHIPPING
When returning items for exchange, please use these shipping companies:
USA: DHL or FEDEX or UPS
INDONESIA: JNE
OTHERS: DHL or FEDEX
Before shipping the items out, please contact customerservice@kravelist.com for shipping instruction to ensure items are well handled and insured.